Shipping Policy
Last updated: August 26, 2026
Thank you for shopping with PETORA.
Order Processing
Orders are typically processed before being sent for fulfillment.
Processing times may vary during weekends, holidays, promotional periods, or periods of unusually high order volume.
Shipping Times
Estimated delivery times are provided during the purchase process when available.
Delivery times may vary depending on:
- Destination
- Carrier
- Customs processing
- Local delivery conditions
- Product availability
Please note that delivery estimates are not guaranteed delivery dates.
Tracking
When tracking information becomes available, it may be sent to the email address provided during checkout.
Please allow time for tracking information to become active after your order has shipped.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information.
If you notice an error in your shipping address, contact us immediately at:
We cannot guarantee that an address can be changed after fulfillment has started.
Delays
PETORA is not responsible for delays caused by carriers, customs authorities, severe weather, transportation disruptions, or other circumstances outside our reasonable control.
Lost or Damaged Packages
If your package appears lost or arrives damaged, contact us at [email protected] with your order number and relevant details.
International Orders
Customers may be responsible for customs duties, import taxes, or other fees charged by their local authorities where applicable.
Contact
For shipping questions: