Refund Policy
Last updated: August 26, 2026
At PETORA, we want you to be satisfied with your purchase.
30-Day Return Policy
You may request a return within 30 days after your order has been delivered.
To be eligible for a return, the item must be in substantially the same condition in which you received it, with all included accessories and components.
To start a return, contact us at:
Please include:
- Your order number
- The reason for your return
- Photos or videos if the product is damaged, defective, or incorrect
Do not send a product back without contacting us first. Returns sent without authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at [email protected].
We may request photos or videos so we can evaluate the issue.
If the claim is approved, we may offer a replacement or refund depending on the circumstances.
Cancellations
If you need to cancel or modify an order, contact us as soon as possible.
We cannot guarantee cancellation once an order has entered processing or fulfillment.
Refunds
Once an approved refund is processed, it will be sent to your original payment method.
Your bank or payment provider may require additional time to post the refund to your account.
Shipping Charges
Original shipping charges, if any, are generally non-refundable unless the order arrived damaged, defective, or incorrect.
Contact
For any return or refund questions: